DELIVERY AND INSTALLATION

Last Updated 13.01.06

Where We Deliver

Delivery must be to an address in the United Kingdom and same as your credit card billing address. All other countries and some places in UK including the Channel Islands and, for some larger items, the Isle of Man, Anglesey, The Scilly Isles and the Scottish islands carry a surcharge which you must find out from us by contacting us. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

Free Delivery

We make every effort to keep our delivery charges free or as low as possible. Standard delivery (one to two working days) is made free.

For an extra charghe we also offer immediate delivery for Greater London, guaranteed next day delivery or other premium delivery services which are confirmed over the phone only. Delivery charge varies by product type. Please call us for custom special delivery.

When you add products to your Shopping Basket, you see the delivery cost stated as 0.0 or free. There are additional charges if you choose other delivery services stated in paragraph above and these are not done through the website but over the phone by calling 02077945151, or if you opt to have your product installed or your old equipment taken away or exchanged. However, secure payments for these charges can be made online in the website once confirmed over the phone.

How we Deliver

Smaller products are generally delivered either by courier or by post. If your product is one which is delivered by courier, you may be given the option of choosing a premium delivery service for a small extra charge during the order process.

Sensitive Studio Equipments, Plasma Screens and all other products and accessories are packed appropriately and delivered using reliable and trusted courier companies or by the manufacturer. For the items delivered by the manufacturer the delivery may take longer and we may inform you about delivery dates as part of the order process.

We will notify you which delivery method we will use when we send you our order processing or order confirmation e-mail. Very occasionally different products in the same order may be delivered separately.

Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day.

Standard Postal and Courier Deliveries, normally one to two Working Days

Standard postal and courier deliveries should arrive within one to two working days of placing your order (to be safe, please allow a little extra during Christmas and busy sale periods).

Immediate Delivery Services

For an extra charghe we also offer immediate delivery for Greater London, guaranteed next day delivery or other premium delivery services which are confirmed over the phone only. Delivery charge varies by product type. Please call us for custom special delivery. We use the word "immediate" above fairly as meaning "as quickly as practically possible". This facility is to cater to our business customers, studios and customers who can afford the additional cost involved.

You can track your order right to your doorstep by calling us and requesting the Shipment or Courier Tracking Number for your order delivery. Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call. Due to new UK regulations we can only ship to the cardholder billing address

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Please allow extra time for deliveries to Scottish islands or if you apply for credit (we need to receive your signed application form back before we can process your order; this can add 5 working days).

Tracking Your Order

You can track the progress of your order by logging in and then going to My Account.

We offer a high quality, efficient and speedy installation service for many large Professional Equipments and Systems. Free installation is not included unless explicitly stated during the order process. Installation is therefore not implied in any manner whatsoever. It is subject to additional terms and conditions which you must read before you order:
Installation includes:

* Your product unpacked and checked.
* Product positioned and set up for you.
* Safe, secure, installation.
* In case of software: it is registered and set up.
* Product tested in front of you (Some equipment often have a run-in period. Please refer to the Manufacturers Specification for guidance).
* Any unusual product features explained to you.

Click here to read important extra details and information specific to each product.
Our installation charges are decided based on equipment and distance from London. They are in addition to the delivery charge for the product.

Old Equipment

For many larger products we offer to remove your old equipment for a reasonable extra charge. IMPORTANT: Your old equipment must be electrically safe for un-installation. We may even offer to buy back your older equipment based on our own assesments.

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been despatched by using our order tracking facility (simply log in and then go to .My Account.). If your order is not en route to you, please e-mail us at sales@2mix.co.uk or telephone 02077945151. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents.

Last Updated 20/12/05

Cancellations

You can cancel your purchase at any time in the same day before 6pm or next mornig before 11am. Because all our products are despatched same day, we cannot cancel free of charge if the cancellation is made later than the time frame stated above. For refunds made thereafter there will be handling charges and/or cancellation charges details of which are handled on an individual basis. This does not affect your statutory rights.

* returning the product to one of our stores (please bring your receipt with you and the card you paid with, so that it can be credited);
* following the “Returns” instructions in your 2mix delivery documentation;
* e-mailing us at sales@2mix.co.uk;
* phoning us on 02077945151 - please have your order reference number and delivery details to hand;
* writing to us After Sales, Pro Acoustic Limited, 180 Finchley Road, Hampstead, London NW3 6BP.

Your product must be complete, unused and in "as new" condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidiscs and other software must be sealed. Any Free Gifts received with the product must also be returned.

You will receive a full refund, if the item is brought to the store unused without cancellation charges. Purchases made with a Credit card or Debit Card will be refunded into the same card account only. Pro Acoustic Limited reserves the right to charge any bank charges we may incur in the process of cancellation from the customers credit card or bank account. In the website the cancellation is free of charge if made within same day of purchase before 6pm. or following day before 11am for purchases made after 6pm. Cancellation is free of charge provided you return the product to a store, arrange for it to be collected from the delivery address. If you choose another method of return, you must bear the costs.

We cannot cancel your purchase when:

* you return your product to a store without proof of purchase;
* there is a contract for services with the product and you have started using the services (this would include, e.g. a software contract, financed purchase, but not an extended warranty service agreement);
* We feel the product eg. audio DJ equipment or amplifier has been used for an overnight party in which case no exterior usage is seen but the customer has transgressed the ethics of not having used the product.
* the seal has been broken on any software including games; or
* the goods were a special order to your specification.

Return of Faulty Goods

The following are guidelines. Wherever possible we will respond to your individual circumstances.

If there is a fault with your product withing 12 months of delivery (or other defect with your order), we will offer a prompt repair service. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.

To qualify for a refund or exchange the product must be:

* in otherwise “as new” condition; and
* complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

Please return the product to a our store or send it to us or phone Aftersales on 02077945151 (9am to 8pm Monday to Friday, 9am to 5pm Saturday and Sunday) to arrange a collection. If a fault occurs while you are abroad, please contact us after you return to the UK.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries, light bulbs, cartridges etc) the guarantee period is as stated by the manufacturer and consumable items like light bulbs carry no replacement guarantee beyond a week from delivery. Such items will always be specified as carrying nil or limited warranty in the product description.

If a pre-recorded videotape, DVD, CD, minidisc or other software is faulty under guarantee we will happily exchange it for the same title or refund your money.

Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for our costs of collecting goods for replacement or refund if they are not taken into a store. Replacement goods are sent by standard delivery only (i.e. premium services are not available)

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THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

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